Who we help.
Our customers are typically SMEs with small maintenance teams of less than 10 people, however we have clients with up to 25 users in their teams and work with some large global companies.
We often deal with companies that have no systems in place and are making their first move into maintenance management. We also have many clients with other software solutions installed, but no one is using it or knows how to – the expert has left the company!
Our solution is used in several franchised hotel chains, where no maintenance solution has been provided by the franchisor.
Why online maintenance management (CMMS)?
We find there are two main reasons that companies start looking at maintenance management software:
We regularly hear from companies that just need to get things under control. They lack a system or structure to coordinate, manage and report all the variables of who, what and when.
Thing are forgotten, overlooked, priorities change day to day and things inevitably fall through the cracks.
You operate with multiple sites and/or mobile teams and trying to manage this day to day is not easy.
You would like one central system to co-ordinate all work and connect your team together.
Compliance comes in many shapes and sizes depending on your industry. For example, we work with aerospace companies where maintenance records, continuous improvement and performance metrics are essential part of their quality management system.
Accidents or near-misses are a common kick-starter for maintenance management software implementation.
Following an incident, some of our clients needed to address record keeping, inspections and safety checks to address risks that presented themselves sometimes with a very close call. Having audit trails and records are essential to protect employees, customers and ultimately company owners.